477 63 Road(Dirt Road), Wat Svay, Siem Reap,
Cambodia (Next to pagoda Wat Svay)
Look us up on googlemaps : Rolok Fitness Center
Mon – Fri, 6a – 7p
Sun, 10a - 6:30p
T: +855 96 957 4948/ +855 96 424 5922 / Khmer speaking : 098 95 5757
Terms and Conditions
1. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
2. The customer shall pay Rolok Fitness Center a non-refundable, non-transferable deposit in the sum of 100$USD (minimum ) due for each person named in the reservation.
3. The balance monies due shall be paid by the customer to Rolok Fitness Center not less than 4 weeks prior to the date of departure. Bookings within the last 4 weeks must be paid in full at time of booking. Payment can be made via the web site (Paypal), transfer.
4. If payment of either the deposit or the balance is not received by the due date Rolok Fitness Center reserves the right to cancel the reservation and retain the deposit.
5. In the event of cancellation by the customer, regardless of the circumstances, the following refund fees, minus the deposit, apply. The deposit is non-refundable, as mentioned in 2:
Cancellation less than 4 weeks before due arrival date, 0% refund
Cancellation 4 to 8 weeks before due arrival date, 50% refund
Cancellation more than 8 weeks before due arrival date, 100% refund
6. Due to teacher cancellations or other situations beyond our control, Rolok Fitness Center reserves the right to change bookings and shall inform the customer as soon as possible. Alternative arrangements will be offered but we do not accept responsibility for any costs incurred, including airfare.
7. Rolok Fitness Center is not held liable for flight costs.
8. Rolok Fitness Center reserves the right to offer discretionary discounts and this does not affect the status of any guests who have paid the full price and no discount will then become due to them.
9. The customer shall not use the property except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything which may be a nuisance or annoyance to Lotus Yoga Retreat and its guests, staff or owners.
10. The customer shall keep all Rolok Fitness Center fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.
11. Rolok Fitness Center reserves the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and Lotus Yoga Retreat shall not refund payment or accept any consequential liability damages or loss.
12. Rolok Fitness Center retains all copyright licence rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.
13. Any user of the website has to be 18 years of age or older and agrees to be entirely financially responsible for all charges and other fees arising from use of the website.
14. Rolok Fitness Center accepts no responsibility for keeping the website up to date and will not be liable for any loss by its failure to do so. We are not responsible for the contents of any links displayed on our website.
15. It is the customer’s responsibility to ensure that he/she has all the relevant travel documentation and arrives at the airport in time.
16. Rolok Fitness Center can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.
17. Rolok Fitness Center reserves the right to alter any facility accommodation or yoga activity.
18. In the event that the customer decides to downgrade their accommodation after monies have been paid, the customer will not be entitled to any refund. If the customer wishes to upgrade the new price will apply.
19. The customer must comply fully with all and any health and safety regulations introduced by Rolok Fitness Center. The customer must ensure that he/she is medically and physically fit and able to use our facilities and participate in activities. Customers who have injuries or illnesses are advised to seek doctor’s advice if practicing yoga. Rolok Fitness Center is not liable for any injuries to the customer in his/her use of our facilities or participation in activities. A customer must always stop and rest if he/she is feeling any pain or sickness and inform the teacher of any previous injuries.
20. Rolok Fitness Center cannot accept any responsibility for loss or damage of personal possessions or valuables of the customer.
21. In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify the manager as soon as possible.
22. Rolok Fitness Center shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.
23. Rolok Fitness Center accepts no liability for loss, damage, injury or illnesses which may be received during the customers stay or travelling to and from Rolok Fitness Center.
24. We recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip.
25. These terms and conditions shall be governed by Cambodian Law and the parties consent to the exclusive jurisdiction of the Cambodian courts in all matters regarding them.
All photos by us.